Enviable Group of Companies Privacy Policy

1. Introduction

Enviable Group of Companies (“we,” “us,” “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit our website or interact with us in connection with our services.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our website. By continuing to use our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide to Us

  • Contact information — your name, phone number, email address, and physical address when you fill in a contact form, make a booking, or submit an enquiry
  • Booking details — trip origin, destination, date, vehicle preference, and any special requests
  • Investment and financial information — for hire purchase or investment programmes, we may collect bank account details, BVN references (where required), and investment preferences, all handled under strict confidentiality
  • Communications — records of messages, enquiries, and feedback you send us via our website, email, WhatsApp, or phone

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • Device information — browser type, operating system, device type
  • Usage data — pages visited, time spent, referring URL, links clicked
  • Location data — approximate geographic location derived from your IP address, where relevant to service delivery
  • Cookies and tracking data — see our Cookie Policy section below

2.3 Information From Third Parties

We may receive information about you from third parties such as referral partners, payment processors, or publicly available sources, where this is necessary to deliver a service or verify your identity.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your enquiries and communicate with you about our services
  • To process and manage bookings, reservations, and trip confirmations
  • To administer hire purchase agreements and investment programmes
  • To process payments and verify financial transactions
  • To send you service-related notifications, updates, and operational communications
  • To improve our website, services, and customer experience
  • To comply with our legal and regulatory obligations under Nigerian law
  • To detect and prevent fraud, unauthorised access, or other harmful activities
  • To send you relevant information about our services where you have given consent, or where we have a legitimate interest in doing so
  • To create anonymised, aggregated data for internal analytics and business planning

4. Legal Basis for Processing

Where applicable, we process your personal information on the following legal bases:

  • Contractual necessity — where processing is required to fulfil a service agreement or booking with you
  • Legitimate interests — where we have a legitimate business reason to process your information, provided your rights and interests are not overridden
  • Legal obligation — where we are required to process your information to comply with Nigerian law or regulatory requirements
  • Consent — where you have given us clear, specific consent to use your information for a stated purpose

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service providers and partners — third parties who assist us in delivering our services, such as payment processors, logistics partners, and technology providers, who are bound by confidentiality obligations
  • Group subsidiaries — we may share information between Enviable Group divisions where this is necessary to deliver a service or respond to your enquiry
  • Regulatory and legal authorities — where required by law, court order, or Nigerian regulatory authority
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant parties, subject to appropriate confidentiality protections

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

  • Booking records are retained for a minimum of 2 years
  • Investment and hire purchase records are retained for the duration of the agreement plus 5 years
  • Contact form submissions are retained for 12 months unless a longer engagement follows
  • Financial transaction records are retained as required by Nigerian financial regulations

When your information is no longer needed, we dispose of it securely.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:

  • Encrypted data transmission where applicable
  • Access controls limiting who can view sensitive information
  • Secure storage of financial and investment records
  • Regular review of our data handling practices

However, no method of transmission over the internet or electronic storage is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable Nigerian law, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal information, subject to our legal retention obligations
  • Restriction — request that we limit how we use your information in certain circumstances
  • Withdrawal of consent — where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing
  • Complaint — lodge a complaint with the Nigerian Data Protection Commission (NDPC) if you believe we have not handled your information in accordance with applicable law

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within 30 days.

9. Cookies

Our website uses cookies — small text files placed on your device — to improve your experience and analyse website traffic. The types of cookies we use include:

  • Essential cookies — necessary for the website to function and cannot be switched off
  • Analytics cookies — help us understand how visitors use the website, using anonymised data
  • Preference cookies — remember your settings and preferences for a better experience

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact

For any privacy-related questions or requests, please contact:

Enviable Group of Companies No. 52 Saka Tinubu, Victoria Island, Lagos State, Nigeria. Phone: 08038802353 | 08088391723 WhatsApp: 08038802353